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Customer Success Manager with focus on B2B SaaS (f/m/d)

nista.io

nista.io

Customer Service, Sales & Business Development
Posted on Tuesday, January 30, 2024

nista - empowering curiosity by leveraging the power of data!

💕 nista - the digital energy manager. Elevating the Industries' energy game.
Leveraging the magic of AI, data science and existing sensors, we transform data into tasks, guiding users to effortless energy savings, every day and every hour. Bridging the gap from data to solution, we empower businesses worldwide to be energy efficient. Join our team, and surf the energy-saving wave with nista!

🎨 Who we are looking for?

As a Customer Success Manager at nista, you play a key role in helping to shape a product that customers love. You are results-orientated, pragmatic and digitally savvy. Even though you may not have decades of experience in Customer Success Management, you are more than willing to learn quickly and prove yourself. You are excited to take on new and unknown challenges and become part of our success story.

Women in particular are encouraged to apply to further enhance our diverse work environment.

🧚🏻‍♂️ Well a bit more specific, please!

Experience:
Experience in customer success management is of course an advantage. In any case, you will have extensive knowledge and skills to successfully form and maintain customer relationships. As part of a team, you are responsible for ensuring that customers are provided with our product in an effortless process. You take customer feedback seriously and interface with our development team to delight our customers.


Maybe none of the above applies, and you are excited about shaking up the energy industry. Then get in touch anyway and convince us of your talent!


What you will be working on
Tasks:

  • Helping to shape the customer success process
  • Supporting existing customers and maintaining long-term relationships
  • Onboarding new customers to ensure a smooth introduction of our software
  • Planning and conducting training for customers to promote the effective use of the software
  • Supporting external partners
  • Attending trade fairs and events to represent the company and attract potential customers
  • Actively tracking customer happiness and other relevant KPIs
  • Work closely with sales and development teams to integrate customer feedback and continuously improve the software

Requirements:

  • Completed studies or comparable qualification in the field of economics, computer science, energy technology or related fields
  • Experience in customer success management, ideally in the area of SaaS software
  • Strong communication and presentation skills
  • Willingness to travel regularly for customer visits and events
  • Understanding of AI and energy management is an advantage
  • Analytical skills to interpret customer feedback and KPIs
  • Self-motivation, proactive thinking and ability to work in a team, hands on mentality
  • Very good knowledge of English and German


Collaboration within the organization:

  • Work closely with the sales team to fast track new customers.
  • Work closely with the sales team to realize identified up-selling potential.
  • Work with sales engineers to clarify technical aspects and provide comprehensive solutions for customers.
  • Work with product management to optimize support for existing customers and quickly integrate requirements into the product.
  • Work with product management to bring the constantly growing portfolio of products to customers quickly.

👀 Please note that this is a list of preferences, not strict requirements.

😎 Ok! And why nista?

There are not a lot of areas that are as seemingly “dry” as the world of industrial B2B software. We believe that we can use exactly that to mix things up and set a new example of how to build a product, a brand and a world of fun in data analytics. We solve problems step by step, and constantly learn and revise our way of doing things. We are fast, we are playful, we are honest, we are brave.

The one thing we can promise is that within our team you have the full space and support to try new, brave, bohemian things! We love that.

🦋 What we offer

Join a strong team.

You don’t need to start from zero. We are a fast-growing team of open-minded, purpose-driven individuals, built from domain experts in sustainability, energy, and cloud software development. Entering the market in January 2024 our deep tech product now runs in over 80 Facilities in Austria and Germany. Over the next months, we will further internationalize our business.
For this position, we offer a minimum salary of €48.400 gross per year following the collective agreement. Depending on qualifications and professional experience, there is of course the willingness to overpay.
We also offer benefits such as flexible working hours, a public transport ticket, one-on-one coaching sessions with a supervisor and cool team events.
The official workplace is in Vienna, but remote work is also possible. Additionally, we offer the chance to become part of our journey and shape our company with us.

💌 How to apply

Please email your CV to career@nista.io, along with a brief introduction about yourself and why you're interested in joining our team.

We can’t wait to hear from you! 🥳